Service now
Projects list | Years 2022-2025
On call schedule
A tool for managing team schedules, automating shifts, notifications, and escalations to ensure seamless incident response.
2023 | ITSM
(1) Service Operation Workspace (SOW) Adoption [ITSM]
(2) Express List - Navigation bar & Search experience [ITOM]
(3) Incident record page - Enhancement [ITSM]
(4) Agent mobile app [ITSM]
(5) On-call schedule [ITSM]
(6) Health admin experience - Alert automations [ITOM]
(7) Health admin experience - Traffic page [ITOM]
(8) Change management - Cataloge [ITSM]
(9) Admin hub- Notify configurations [ITSM]
(10) Alert automation modal - motion banner [ITOM]
(11) Notify - schedule a meeting [ITSM]
I design complex systems across various products on the platform, collaborating with global teams of stakeholders and experts, including developers, product managers, and designers, to deliver seamless and effective user experiences. here are some of my works -
Change management catalog
2024 | ITSM
A centralized hub for managing and streamlining change requests, enabling teams to plan, approve, and implement changes efficiently while minimizing risks.
Service Operation Workspace (SOW) enhancement
A unified platform that streamlines IT service and operations management, enabling teams to collaborate efficiently, resolve issues faster, and enhance operational performance.
2022 | ITSM
Express List - Navigation bar & Search experience
An intelligent list that leverages AI to prioritize and streamline incident management, helping teams quickly identify, analyze, and resolve operational issues.
2022 | ITOM
